Processing Requests
Process incoming requests, dividing them by area, functionality, and Assignee.
To speed up drafting answers to questions, use the AI features: open the "AI: resolving the request" tab. It suggests a solution for the current request, using information from previously completed requests on this topic, the contents of the Knowledge base, and the Documentation section, where documentation for the product or system you support is usually placed. For this functionality to work, connect ALM to a language model under Administration - Settings - Application.
If the suggested solution suits you, click "Reply" and the system opens the reply window with the text of that solution. Make the necessary edits and reply to the user. To generate another reply variant, use the corresponding button.
Request control panel
Set up the dashboard you need to manage the support and maintenance process. The charts you need, including ones you configured yourself, can be added to the control panel.
