Different users of your products can create similar Requests. Use the ALM capabilities for working with duplicates. Merge the duplicates you find with a bulk operation. Two ways to merge Requests are available:
- by creating a link, in which case links of type "Duplicate" are created between the selected Requests. This keeps the Requests independent while still showing that duplicates exist and allowing operations on them.
- by converting Requests into one; only one selected Request remains, files and Tasks of the other Requests are attached to the specified Request, and the descriptions of the former Requests are duplicated in comments on the specified Request.
To help find identical or similar Requests, the Request view form has a "Similar" tab.