Requests that require related specialists, for example developers, can be passed to the corresponding project. You can perform this operation in the following ways:
- By implementation. The operation "Implement in project" is performed on the Request (or the selected Requests). The system creates a duplicate in the target project and links it to the source Request. This lets you track the status of the source Request on the one hand, and split the Request into several smaller requests on the other, each of which can be handled by a separate team within its own project. To automate this operation, use the system action "Implement in project", specifying the project code name as the parameter. Then, when the Request is moved to a certain state, a duplicate is created automatically in the target project.
- By moving. Requests can simply be moved to the target project; work on the Request is then handed to another team and control over it is lost.
- By system actions. In the Request state settings you can add a system action that automatically creates an implementation or moves the Request to a given project. Thus, with one click of the "Development" button you can move the Request to the development project for implementation.
In the target project, configure the system action "Move the source Issue to the next state" (or a similar one) so that the status of the linked source Request changes automatically when all Enhancements that implement it are completed. This way you can notify the support team that the work related to the Request is finished and they can contact the client, or perform the subsequent required actions.
In the "Work tree" module you can see the full decomposition of the original request and track the progress of work on each Requirement that implements this request.