Equipment and assets

The "Equipment and assets" reference list (called "Components" in the base process) lets you organize and maintain a catalog of significant equipment and assets of the organization. Use the "Equipment type..." reference list to create a classifier of kinds of equipment and assets.

When creating a Request, a support engineer can link the Request to the required equipment or asset. The equipment and assets list shows all Requests linked to them, and the number of those Requests. Using charts, you can build the analytical reports you need.

Use recurring jobs to periodically create Requests or Tasks for inventory or maintenance of equipment and other activities. For this, use the modules Settings - Request templates, Settings - Task templates, and Settings - Recurring jobs.

License term control

As an example of automation, consider the task of periodically creating Requests to renew licenses whose validity period is about to end.

Create a recurring job scheduled to run on the first day of the month, for example at 10:00

Specify the following as the script:

foreach(getFactory()->getByQuery(new Component, 'DueDate < "30 days"') as $componentIt)
{
    getFactory()->createEntity(new Request, 
        [
            'Caption' => 'Renew a license',
            'Components' => $componentIt->getId()
        ]
    );
}

This script creates a Request titled "Продлить лицензию" and links it to those assets whose license validity period ends in less than 30 days.

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