The work schedule specifies the working days of the week and the start and end time of the working day.
The work schedule is used to calculate the start and finish time of work when the project schedule is calculated automatically.
It is also used to calculate the duration of time artifacts spend in states, expressed in working hours.
When the technical support functionality and calculation of the response SLA and the resolution SLA are used, the default work schedule is taken into account, or the work schedule of the Request Assignee.
The system has a default work schedule, and you can also create several additional specialized work schedules, for example for different shifts in technical support, or for work groups located in different time zones.
A schedule is bound to an employee through the team the employee is included in. For a team you can specify the schedule according to which the employees included in that team work.