Some texts contain HTML markup, and some contain Twig markup. You can change the text as you need in order to change the appearance of the system or of email notifications.
List of attributes that can be used in notification templates:
| issue.id | Request ID |
| issue.caption | Request name |
| issue.description | HTML representation of the Request description |
| issue.deliveryDate | Estimated completion date |
| issue.issueType.caption | Request type name |
| issue.state.caption | Request state name |
| issue.product.caption | Name of the product (service) the Request belongs to |
| issue.project.caption | Name of the project the Request is in |
| issue.customer.caption | Name of the Request author |
| issue.assignedTo.caption | Name of the Request Assignee |
| issue.priority.caption | Request priority |
| issue.severity.caption | Request importance |
Example of a notification about a Request state change that additionally shows the Request UID and description:
<p>Hi!</p>
<p>You have created new request "<a href="{{ issueLink }}">{{ issue.id}} - {{ issue.caption }}</a>":</p>
<blockquote>{{ issue.description | unescapeHtml | raw }}</blockquote>
<br/>
<p><b>Type:</b> {{ issue.issueType }}</p>
<p><b>Product:</b> {{ issue.product != "" ? issue.product : issue.project }}</p>
<p><b>Severity:</b> {{ issue.severity }}</p>
<br/>
<p>Our support engineers already working on your request and will get back to you in the nearest time.</p>
<br/>
<hr>
<p>You can see your request and leave your comments here: <a href="{{ issueLink }}">{{ issueLink }}</a></p>